News from Reading Borough Council
As more and more services move online we need to understand why some residents aren’t accessing them this way, whether that’s because it’s a struggle to afford internet access, data or a device, such as a laptop or phone, they aren’t confident or they don’t feel safe online.
We also want to understand what people can do online, whether that’s ordering food and gifts, online learning and job searching, or contacting friends and family or a healthcare professional.
Sharing your views and experiences with us, or helping someone who may not usually go online to do so, will help us understand where and how we need to focus resources to improve services and provide solutions. We’d also like to know if your habits have changed since the pandemic – for example, has the amount of time you spend on the internet or streaming TV shows increased, or have you become more confident using online services such as banking or booking travel or holidays, What people can, and can’t, do online is important to us and we want to hear about it.
If you’d like to share your experiences with us, please complete online our survey at https://eu.surveymonkey.com/r/digitalinclusion2023, which should only take about 5-10 minutes. The closing date is midnight on Sunday 19 February 2023.